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Shifting Customer Mental Models
Understanding Video Creator Workflows
Optimizing SMB e-Commerce
Professional Software Subscription Renewal
Improving Customer Support
Rethinking ATM usage
About
Resume
Case Studies
Shifting Customer Mental Models
Understanding Video Creator Workflows
Optimizing SMB e-Commerce
Professional Software Subscription Renewal
Improving Customer Support
Rethinking ATM usage
Capabilities
Contact
Strategic Research & Insights Professional
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San Rafael, CA
